Frequently Asked Questions

​

Q: "I am unable to log into the Hot Lunch website.  I don't have the password and it doesn't recognize my email address, even though it is the one I've used the last couple of years."

A:  Register a new account with the same email address as last year at https://willows.hotlunches.net/admin/?action=register-form. Access code is WHL. Then login at https://willows.hotlunches.net.

 

Q: "I just noticed I ordered the wrong thing for my child. I meant to order something else.  How can I correct this?"

A: To correct the order, just sign into your hotlunches account online and change the order. You are able to do this up to 10 days before the next Fun Lunch date.

 

Q: "Can I get a refund for missed Fun Lunches?"

A: No, unfortunately we cannot refund a missed Fun Lunch after or within 10 days of the Fun Lunch date due to order deadlines with our suppliers. 

 

Q: “I have a question that wasn’t answered here. Who can I contact?”

A: You can email Kerrie and Ruth -  WillowsFunLunch@gmail.com and we’ll try our best to answer your questions!

 

We are volunteers and we do our best to serve the École Willows Elementary School community. Thank you for your patience and understanding!